Due to the ongoing epidemic of the COVID-19 virus, our couriers including UPS, Parcelforce and Royal Mail etc. cannot make any guarantees for next day, Saturday or timed delivery. This is due to 'significant impacts' on their ability to 'maintain all usual service levels' but are still offering their delivery services for our customers. We kindly ask for patience when awaiting deliveries and to contact us if you are waiting more than 3 working days.
Our suppliers are still operating as normal and will as usual dispatch products on the same day, if ordered before 2:00pm.
Due to COVID-19 any of our delivery services delivered late will no longer receive part or full refunds on any delivery service, please understand that we still have to pay full going rate for all delivery services whether they turn up on time or not and we cannot claim costs or compensation from any of the delivery/shipping companies we use. This is completely beyond our control and not the way we choose to do business, but in the current climate there is little else we can do.
Delivery services are also making changes to sign for deliveries. Parcelforce are advising the following:
In order to protect both our people and customers as much as possible, we will not be handing over our hand-held devices to customers to capture electronic signatures. Our drivers will instead log the first and last name of the person accepting the item and we will record the geolocation of the delivery. This will apply to all deliveries that normally require a signature.
Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the coronavirus. From experience with other coronaviruses, we know that these types of viruses don’t survive long on objects, such as letters or parcels. This complements the highly publicised guidance from PHE for people to wash their hands more often than usual using soap and hot water. With this in mind please ensure you adopt a safe cleanliness routine after handling packaging material from all sources.
If recipients are unable to come to the door or are self-isolating, you should receive a customer contact card in the normal way, advising of other ways the recipient can arrange to collect their parcel. For example, by getting a friend or family member (who is not resident with someone who is self-isolating) to collect the parcel from their local Parcelforce depot or Post Office branch, as specified on the card. They will need to bring along the card left and a form of ID in the name of the person the item is addressed to. Examples of suitable ID are specified on the card.
We will continue to trade as normal for as long as supply and transportation allows, things are changing daily if not hourly and as a result we will inform you of any alterations to our service levels as soon as possible.
We do sincerely thank you for your custom and supporting our small UK Business, we will do our utmost to support you and your business during the next few months.
Please keep you and your loved ones safe and we wish you good luck to you and your business.
As always, please do not hesitate to Contact Us or use email@example.com