Security and Privacy

We are committed to protecting your privacy.
The type of information we will collect about you includes: your name, address, phone number and email address.

Motorcycle Products are PCI DSS (Data Security Standard) compliant.
All credit / debit card information is processed securely by Sage Pay - a fully approved PCI DSS Level 1 payment service.

We will only use the contact information that we collect about you lawfully, in accordance with the Data Protection Act 1998 & PCI Data Security Standards.

We collect limited information about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service.

We will not disclose your contact information to third parties other than the information necessary for our suppliers and delivery agents to process your order on our behalf.

We will not give your email address to any third parties unless you have given us your consent or request us to do so.

Any personal information that we hold will be held securely in accordance with the Data Protection Act 1998 & PCI Data Security Standards.

Terms and Conditions of Sale

We are not a representative of any motorcycle manufacturer and the parts we sell are not necessarily recommended by any motorcycle manufacturer.
Please Note: Parts are often listed by make of bike, this does not necessarily mean that these parts are made by the manufacturer (OEM) unless stated.

All parts featured on this website must be installed or fitted by a qualified mechanic in accordance with the original equipment manufacturers service manual.
Please note that it is important for you to make sure the correct part is selected for the right purpose, the correct year and model of motorcycle.
Please refer to the original equipment manufacturers service manual for normal and ordinary maintenance.
Motorcycles can be dangerous if not ridden or maintained properly.
Motorcycle Products expects our customers to exercise good judgment as to the proper selection, installation, use and maintenance of any parts.

Motorcycle Products assumes no responsibility for any damage or injury of any kind arising from misuse or improper application of any parts in any way by any person. Motorcycle Products has no control over the manufacturing, testing or usage of any part sold, therefore the manufacturer will be responsible for any and/or all claims for damage to person(s) or property arising from design, manufacturing, and testing of its products.
Under no circumstances will Motorcycle Products be liable for consequential or indirect damages.

Warranty

All goods are only guaranteed in accordance with the manufacturers own terms of warranty.
Claims evaluation will be made in a just and prompt manner by the manufacturer.
All implied warranties, including, but not limited to implied warranties of the fitness and merchantability, are limited in duration to a period ending one year from the date of purchase.
Batteries warranty is three months on the MF sealed & acid batteries & twelve months on the sealed Motobatt.
Chromed parts have no guarantee / warranty and exhausts only six months due to British road and weather conditions. Other than batteries, electrical items are only guaranteed for 30 days.

1. The contract between us
We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order. Our acceptance of your order brings into existence a legally binding contract between us.

Title of goods shall not pass to the buyer until paid for in full.

2. Our right to refuse your order
2.1 We reserve the right to refuse to accept your order for any reason including, without limitation and whether or not payment has been received by us, if:
2.1.1 We have insufficient stock to deliver the goods you have ordered;
2.1.2 We do not deliver to your area; or
2.1.3 One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
2.2 If we do refuse your order we will notify you by e-mail and will re-credit to your account any sum deducted by us from your account as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
2.3 We may cancel any transaction if we believe doing so may prevent financial loss. We may place a delay on a payment for a period of time, limit payment sources for a transaction, limit your ability to make a payment or deactivate your account if we believe doing so may prevent financial loss. We may contact your payment source issuer, law enforcement, or impacted third parties (including other users) and share details of any payments you are associated with if we believe doing so may prevent financial loss or a violation of law.

3. Price
3.1 The prices payable for goods that you order are as set out in our website.
3.2 You may be required to pay extra for delivery and it might not be possible for us to deliver to some locations.
3.3 All orders are processed in GBP at the prices displayed at time of order. Conversions into other currencies may be displayed for customer convenience only and are approximate. These prices may change slightly between the date of placing the order and the date of dispatch.

4. Right for you to cancel your contract
4.1 You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. If you wish to cancel and return your order where goods have already been dispatched or received by you, you must inform us in writing requesting cancellation within 14 working days from receipt of order either by fax, letter or email. If you cancel an order then you must return the goods at your expense within thirty days. We do not refund any shipping charges for cancelled orders.
4.2 To cancel your contract you must notify us in writing.
4.3 If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
4.4 Once you have notified us that you are cancelling your contract, any sum debited to us from your account will be re-credited to your account as soon as possible and in any event within 30 days of your order.
4.5 If you cancel the contract but do not return the goods to us in the condition they were in when delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
4.6 If you fail to return the goods, fail to take reasonable care of the goods while in your charge & they get damaged in transit if you return the goods or you return them at our expense, then we will charge you a reasonable direct cost of the return even if you have already been refunded.

5. Delivery of goods to you
5.1 We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.
5.2 Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of your order.
5.3 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

6. Notices
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address below.

7. Governing Law
The contract between us shall be governed by and interpreted in accordance with the DSR’s (Distant Selling Regulations) and the English courts shall have jurisdiction to resolve any disputes between us.

8. Entire agreement
These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us and except where you are dealing as a consumer:
8.1 Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us; and,
8.2 Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

Complaints Procedure
Should you have any cause for complaint, please contact us via our email form on the contact us page.
Should the matter not be resolved to your satisfaction via email, you can write to lodge a formal complaint.

Registered Office
Motorcycle Products Limited
C/o 146 New London Road
Chelmsford
CM2 0AW

The address of this Registered Office is NOT Motorcycle Products Limited's place of business but may be used to serve official documents only.