We want you to be happy with your purchase. In addition to your statutory rights, Motorcycle Products offers an extended 60-day returns period for unwanted goods, giving you extra time if you are working on a restoration, buying parts in advance or simply change your mind.
Unwanted goods may be returned to us within 60 days of delivery, provided that they are unused, have not been fitted or installed, and are returned in their original condition with all original packaging, labels, instructions and accessories.
Please take reasonable care of the goods while they are in your possession. We recommend taking a photograph of the item and its packaging before packing it for return, particularly for fragile or easily damaged parts.
Goods which have been fitted, installed, used, damaged or modified cannot normally be accepted as an unwanted return.
Please contact us before returning an item to request a returns authorisation number and the correct returns address. When contacting us, please include your order number so that we can identify your order quickly.
Unless the goods are faulty, damaged, incorrectly supplied or not as described, the cost of returning unwanted goods is the customer's responsibility.
For unwanted goods returned under our extended 60-day policy after the statutory cancellation period has expired, the original delivery charge is not refundable.
Our 60-day returns policy is in addition to, and does not affect, your statutory rights.
If you are a consumer purchasing online, you normally have the legal right to cancel your order without giving a reason within 14 days of receiving the goods.
If an order contains several items delivered separately, the cancellation period normally runs from the day after you receive the last item.
You must tell us clearly that you wish to cancel within the 14-day cancellation period. You then have a further 14 days to return the goods.
You may inspect and handle the goods as you reasonably would in a shop. If the goods have been handled beyond what is necessary to establish their nature, characteristics and functioning, and their value has been reduced as a result, we may make an appropriate deduction from the refund where permitted by law.
When exercising your statutory right to cancel, we will refund the price paid for the goods together with the cost of our least expensive standard delivery service available for the order.
If you chose a more expensive or enhanced delivery service, any additional amount paid above the cost of our least expensive standard delivery service will not be refunded.
Unless we have agreed otherwise, you are responsible for the direct cost of returning unwanted goods.
Please check the product description, specifications, dimensions, OEM references and model fitments carefully before ordering.
Where an item has been ordered incorrectly but is otherwise as described, it may be returned as an unwanted item subject to the conditions and time limits above.
Please do not fit or install a part simply to determine whether it is correct. If you are uncertain about suitability, please contact us before fitting it.
Where possible, please keep sealed product packaging unopened until you are satisfied that the part supplied is correct for your requirements.
Opening packaging does not in itself remove your statutory rights. However, for returns made under our additional 60-day unwanted-goods policy, items must be returned unused and in a condition that allows them to be resold as new.
Rubber seals are perishable and easily contaminated if supplied then removed from sealed clear polythene packaging, please check the bag contents before opening until you are satisfied that the part supplied is correct for your requirements.
Where packaging has been opened, damaged or removed, or the item has been handled beyond what is reasonably necessary, this may affect our ability to accept an unwanted return under our extended returns policy or may result in a reduction in refund where permitted by law.
Brass jets, clutch roller weights and other small parts which can easily be marked, damaged or altered during fitting should be checked carefully before installation.
Once fitted or used, these items cannot normally be accepted as an unwanted return because they may no longer be capable of being resold as new.
This does not affect your statutory rights if an item is faulty, incorrectly supplied or not as described.
Some products, including certain HEL brake lines and other items made specifically to a customer's individual requirements, may be custom-made or personalised.
Where a product is genuinely made to your individual specifications or clearly personalised, the statutory right to cancel for change of mind may not apply.
Please check all machine details, measurements, colours and other options carefully before ordering a custom product, as once manufacture has begun it may not be possible to change or cancel the order.
This does not affect your statutory rights if a custom or made-to-order product is faulty, incorrectly made, incorrectly supplied or not as described.
Your statutory rights are not affected by any manufacturer's warranty or by our extended returns policy.
Goods supplied must meet the requirements of applicable UK consumer law, including being of satisfactory quality, fit for their intended purpose where applicable, and as described.
If you believe an item is faulty, please contact us with your order number and details of the problem. We may ask for photographs, measurements, test results or other reasonable information to help identify the fault.
Depending on the circumstances, we may ask for the item to be returned for inspection or testing.
Where goods are faulty, the remedy available will depend on the circumstances and how long you have had the goods. Your statutory rights may include a refund, repair, replacement or price reduction as provided by law.
Where we are responsible for faulty goods, we will bear the necessary reasonable return costs in accordance with your statutory rights.
Damage or failure caused by incorrect installation, incorrect application, misuse, modification, accident, neglect, abnormal operating conditions or normal wear and tear is not considered a product fault.
Electrical and electronic parts are covered by the same statutory rights as other goods.
Before fitting an electrical or electronic part, please check that it is suitable for the machine and application and that the machine's associated electrical system is functioning correctly.
If an electrical or electronic part is reported as faulty after installation, we may ask for information about the machine, installation, wiring, charging system, operating voltage, resistance readings or other relevant test results to help establish the cause of the problem.
Where necessary, an electrical or electronic item may need to be returned for inspection or testing.
A part which has failed because of incorrect installation, incorrect wiring, an unsuitable application, excessive or incorrect voltage, another fault on the machine, modification or misuse is not considered defective.
Nothing in this section limits your statutory rights where the goods themselves are faulty.
Please check that a battery is the correct specification, dimensions and terminal layout for your machine before filling, charging, connecting or fitting.
A battery which has been filled, activated, charged, fitted or even just connected cannot normally be accepted as an unwanted return.
Batteries may also be supplied with a manufacturer's warranty. Any manufacturer's warranty is additional to your statutory rights and does not replace or restrict them.
If you believe a battery is faulty, please contact us first. Depending on the manufacturer's brand, we may require particular information before we can offer a solution.
Testing may also be required to establish whether the battery itself is faulty or whether the problem has been caused by charging, storage, installation or the machine's electrical system.
Nothing in this section affects your statutory rights if a battery is faulty, incorrectly supplied or not as described.
Chrome, polished and other decorative finishes require appropriate care and maintenance, particularly where they are exposed to road salt, moisture, chemicals and adverse weather conditions.
Corrosion, deterioration or damage caused by environmental exposure, road salt, unsuitable cleaning products, inadequate maintenance, accidental damage or normal wear and tear is not considered a manufacturing defect.
This does not affect your statutory rights where a product or finish is defective.
Please contact us as soon as possible if your order arrives damaged or you believe we have supplied the wrong item.
Where possible, please provide photographs of the item, packaging and delivery label. Please retain the packaging until we have advised you what to do next.
If we have supplied an incorrect item, or the goods have arrived damaged and we are responsible, we will arrange the appropriate remedy and bear the necessary reasonable return costs.
Please contact us before sending goods back so that we can provide a returns authorisation number and the appropriate returns address.
Please include your order number and returns authorisation number with the return so that we can identify it quickly and process it correctly.
Goods should be packed securely to prevent damage in transit. Where possible, please use the original protective packaging.
We recommend taking a photograph of the goods and packaging before packing your return.
Please do not attach labels, adhesive tape or writing directly to retail product packaging. Where possible, place the original product packaging inside suitable protective outer packaging.
We strongly recommend obtaining proof of posting or using a tracked service when returning goods.
Once returned goods have been received and checked, we will process any refund due as soon as reasonably possible and within the time required by law.
Where the statutory right to cancel applies, refunds will normally be made using the same payment method used for the original transaction unless otherwise agreed.
For unwanted goods returned under our extended 60-day policy after the statutory cancellation period has expired, the original delivery charge is not refundable.
Where the statutory cancellation provisions require us to refund the original delivery charge, the refund will be limited to the cost of our least expensive standard delivery service available for the order.
Some products carry a manufacturer's or supplier's warranty. Warranty periods and conditions may vary between manufacturers and products.
A manufacturer's or supplier's warranty is additional to your statutory rights and does not replace or restrict them.
Where a warranty claim is made, we may require information about the installation and use of the product and, where appropriate, the product may need to be returned for inspection or testing.
Orders are processed automatically and may be picked and packed shortly after they are placed.
Our parcels are normally picked and packed by 3.30pm. We cannot guarantee that an order can be cancelled on the same day after 1.30pm.
If an order has already been processed or dispatched before we receive your cancellation request, it may be returned after delivery in accordance with the applicable cancellation and returns provisions above.
Statutory consumer cancellation rights apply to consumers and do not necessarily apply to purchases made wholly or mainly for business purposes.
Returns from trade or business customers are therefore considered separately and may be subject to different terms.
Please use our Contact Us page if you need to arrange a return, report a problem or ask about the suitability of a part.
Please include your order number when contacting us about an existing order. This can be found in your order confirmation email, order status email or by logging into your account.
Keeping return enquiries in writing helps both you and us maintain an accurate record of the information provided and any arrangements made.
Nothing in this Returns Policy is intended to exclude, restrict or replace any rights you have under applicable UK consumer law.
If any part of this policy conflicts with a statutory right that applies to your purchase, your statutory rights take precedence.