Delivery & Returns
By entering the Website, and/or any page accessible on this site, and/or by
purchasing products from Motorcycle Products through the Website, or dealing
with Motorcycle Products in any way through the Website, you accept, without
limitation or qualification, the terms and conditions set out below (the
"Terms") without modification. By accessing and using this Website, including
(without limitation) purchasing products, you acknowledge that you are bound by
the Terms on this page and here
Terms & Policy. If you do not wish to be bound by these
Terms you should not access or use the Website.
You can easily check your shipping rate by adding items to your cart and
clicking on the 'Calculate Shipping' button. All prices shown on this website
for goods and shipping include VAT at the current rate where applicable.
Payment for goods & shipping can be made by credit or debit cards, PayPal,
Cheque, Postal Order or Cash
Important: If you are likely to be out and wish us to leave your goods with a neighbour
or in a safe place, you must state this in our 'Comments Box' when placing your
order. If you request your parcel to be left round back, in garage, in porch or
anywhere without a signature, we will not be held liable should your parcel be
lost or stolen.
What happens if you miss delivery of your order when it's a Timed, Next Day or Saturday
If a Courier or Royal Mail failed to deliver or attempt to deliver on the day, they will attempt delivery again the following working day or as soon as possible & we will give a refund on the extra paid for our Next Day or Saturday
Delivery service. We will not be liable for any compensation or expenses which you may suffer as a result of our inability to deliver or for the actions or failure of any third party to carry out their contractual obligations.
Timed deliveries that fail to show will obviously be refunded the total shipping
fee and will be fully refunded for the goods if no longer required. Any refund
may be refused if we do not have full and correct address details or telephone
UK Shipping Rates:
Free Shipping Offer: Applies to orders over £150.00p and delivered to
the UK mainland Monday to Friday Only. This offer does not apply to The Scottish
Highlands or UK Offshore Islands.
Next Day Delivery: If you order after 14:00 hrs Thursday, your goods
will be delivered the following Monday
If you want Saturday delivery, please select Saturday delivery.
Delivery: Once we have confirmed your order and
received payment for the goods, your order will be dispatched. Standard delivery
can take 2 to 4 days but no more than 30. Please
contact us if
your order has not arrived within a short time.
We can send orders via an overnight courier if preferred, at £6.95p (Including
VAT) or by 12 noon guaranteed at £18.00p (Including VAT) if you order By 2.00pm (14:00 hrs) Mon to Thurs
We also offer a Saturday delivery service (£14.40p including VAT) if you order
By 2.00pm (14:00 hrs) Friday Latest.
Shipping Prices Include VAT Post & Packing.
Note: Courier does not deliver on Sundays, Public or Bank Holidays.
||From £0.00p to £3.95p per order
|UK Mainland Next Day
Important: Next Day Delivery is NOT Guaranteed
|£6.95p per order
|UK Mainland Next Day by 12 noon Guaranteed
||£18.00p per order
|UK Mainland Saturday
Important: Saturday Delivery is NOT Guaranteed
|£14.40p per order
|Scottish Highlands, N'Ireland & Other UK Offshore Islands
You can order as many items as you like in one order for the same fixed rate.
Parcels are sent via Royal Mail or Courier. These may require someone be present
to sign for packages. Important: If you are likely to be out and wish us to leave your goods with a neighbour
or in a safe place, you must state this in our 'Comments Box' when placing your
Should any part of your delivery address be incorrect and your order is delivered elsewhere or lost, only you are responsible for any loss you incur as a result so please ensure that you have entered all your details correctly.
If your order is refused for any reason by the occupier on delivery to the delivery address given, you will be liable for our full costs. These costs will include the amount it costs us to send the goods to you & any other costs we incur in the return of the goods to us.
Adverse Weather Conditions: (AWC's) may delay any of our delivery
AWC's are beyond our control
We cannot be held responsible for delays due to AWC's and ask you to please be
patient as your goods will arrive as soon as possible.
No refunds or compensation will be given for late delivery of goods due to AWC's
These terms apply to all of Motorcycle Products shipping services.
Your right to cancel an order for goods starts the moment you place your order
and ends 14 days from the day you receive your goods. This 14 day period is the
time you have to decide whether to cancel, you then have a further 14 days to
actually send the goods back.
A deduction can be made if the value of the goods has been reduced as a result
of you handling the goods more than was necessary. The extent to which a
customer can handle the goods is the same as it would be if you were assessing
them in a shop. Please contact us as soon as possible.
Please feel free to download and complete our
All prices include VAT at the current rate and only where applicable.
We reserve the right to occasionally substitute one brand for another in the
interests of maintaining our commitment to a swift delivery. When this does
happen, the replacement item will be of the same or of higher quality. If any
items are out of stock, we will inform you and refund immediately any payment be
it for part or whole order.
Full credit or replacement, at our discretion, will be allowed in cases where
the goods are returned because of obviously faulty workmanship or an error on
the part of our organisation. All claims must be made in writing within thirty
days from receipt of goods.
All of our electrical or mechanical products must be fitted by a professional in motorcycle mechanics and preferably approved by a professional body or association otherwise any manufacturers warranty may be invalid.
Parts including Ignition coils & regulator/rectifiers etc. are tested & approved as fit for purpose
and in good working order by the manufacturer before being supplied to Motorcycle Products Ltd.
No merchandise may be returned for credit or adjustment without authorisation.
You must first
contact us and request a returns authorisation number and returns address
and a brief reason for the return please where possible. Failure to return with
the correct authorisation number or if you return to an unauthorised address and we
shall not pass credit. When contacting us please always state your order/invoice
number which can be found by logging into your account or via the email sent
from us that confirmed your order.
Should any goods be supplied by us in error we must be notified within 14
days from delivery, we will cover return costs and exchange or credit in full as
agreed between customer and Motorcycle Products.
No returns are accepted in any case, thirty days after date of delivery.
Items which are sold in clear sealed packaging must be returned in the same
unopened sealed packaging to qualify for any refund as many motorcycle parts are
perishable and must also be in a condition to be sold on as brand new. Also any
mechanical or electrical
items can only be returned if they have not been fitted or used in any way
whether in a sealed container or not.
Brass Jets & Clutch Roller Weights are NOT returnable as they
may have been fitted for testing purposes or are easily damaged. Such goods as
these and all other products supplied by Motorcycle Products are checked before
Faulty Goods, Rejects:
If the product you purchase is faulty, we may offer a repair, exchange or refund
as appropriate in accordance with your consumer rights.
You have the right to reject your item and get a refund within 30 days of
If you've owned the item for less than six months. Items that are deemed of
unsatisfactory quality, unfit for purpose or not as described may receive either
a full refund or replacement as agreed.
If you buy a product that turns out to be faulty, you can choose to reject it
which means you can give it back and get a refund.
But, the law only gives you a reasonable time to do this – what's reasonable
depends on the product and how obvious the fault is.
Please contact us as soon as possible by email so that we can each keep records
of communication. (firstname.lastname@example.org)
You must state your 5 digit order/invoice number which can be found by logging
into your account or via the email sent from us that confirmed your order.
Typically replies within minutes but certainly within 12 hours during office
hours. Please do not start a claim using PayPal as we find these extremely time
consuming, stressful and totally unnecessary. We will not respond until near the
time limit of 30 days for any claims made via PayPal. It is totally uncalled
for, just make sure you use (email@example.com)
to contact us or use the contact us form.
Title of goods shall not pass to the buyer until paid for in full.
It is our responsibility to supply you with goods that meet
your consumer rights. If you have any concerns that we have not met our legal
Motorcycle Products Limited
C/o 146 New London Road
The address of this Registered Office is NOT Motorcycle Products Limited's place of business but may be used to serve official documents ONLY