By placing your order, you confirm that you have read and accept these delivery terms and our Terms of Use.
You can check your delivery charge by adding items to your basket and using the shipping calculator after selecting your area or country. Prices shown for goods and delivery include VAT where applicable. UK VAT at 20% is removed for customers outside the UK once they are logged in.
Payment for goods and delivery can be made by credit card, debit card or PayPal. Please contact us if you wish to pay by bank transfer, cash, postal order or cheque.
All UK prices include VAT.
Delivery options and prices are shown at checkout. The service offered depends on the size, weight and value of the parcel, and the delivery area.
Royal Mail First Class aims to deliver the next working day, including Saturdays. Courier orders are usually delivered the next working day after dispatch. Delivery timeframes are estimates and are not guaranteed.
UK Mainland:
UK Out of Area, including Northern Ireland, Isle of Man, Isle of Wight, Isles of Scilly, Scottish Highlands and Islands:
Orders that are too large, too heavy or too valuable to be sent by Royal Mail will be sent by courier. A signature may be required upon delivery.
If you provide a valid email address, the carrier may send delivery status updates directly to you.
We are an online only business and do not hold stock. Products are sent directly from one or more suppliers. If your order contains more than one item, the items may arrive in separate deliveries.
This may happen when items are supplied from different locations, or when one supplier is out of stock and we source the item elsewhere. Where possible, items will be dispatched on the same day, but the separate deliveries may arrive at different times.
Orders are processed automatically as soon as they are placed. If you place more than one order, each order will be processed separately and its delivery charge will remain payable. We cannot combine separate orders or refund their delivery charges, even if a supplier happens to dispatch the orders together in one parcel.
We cannot accept safe place, neighbour, concierge or other delivery instructions during checkout, as we are unable to pass them to the delivery driver.
Once your order has been dispatched, please use any delivery options offered directly by the delivery provider through its tracking service or app. Where available, these options may include delivery to a safe place, neighbour, local collection point or the carrier’s depot.
Not all delivery services include tracking. Where tracking is available, the details are normally sent to your email address. Please make sure your email address is correct and kept up to date.
If tracking is available for your order but you have not received the details, please contact us at least 12 hours after receiving your dispatch notification.
If no recipient is available, the delivery provider may attempt delivery again on the next working day, deliver to an available alternative location, or return the parcel to its depot. After repeated unsuccessful delivery attempts, the parcel may be returned to the sender.
If a parcel is returned because the delivery address was incorrect or incomplete, delivery was refused, or repeated delivery attempts were unsuccessful, we may charge the direct cost of redelivery or deduct direct return costs from any refund, where permitted by law.
Please check that your delivery address, email address and telephone number are complete and correct before placing your order.
Adverse weather conditions may delay delivery services and are beyond our control. We will provide any available updates, but delivery timeframes remain estimates and are not guaranteed. This does not affect your statutory rights.
International delivery charges depend on the parcel size, weight, value and destination.
Tracking details are not always sent automatically for international orders. If tracking is available and you require the details, please contact us at least 12 hours after receiving your dispatch notification.
If your country is not shown at checkout, please contact us. We may be able to arrange delivery by DPD or DHL, subject to the parcel size, weight, value and destination.
We do not deliver directly to South Africa. Customers in South Africa may arrange delivery through a UK freight forwarding service.
Import duties, taxes, customs clearance charges and any related fees are not included in the item price or delivery charge and are the buyer’s responsibility.
If these charges are not paid, or the parcel is refused or returned by customs or the local delivery provider, any refund may be reduced by the direct costs that we are legally entitled to recover, including return charges.
Please check with your country’s customs office before ordering to determine whether any additional charges will apply.
Items containing fluids, aerosols or hazardous materials cannot be shipped overseas. A warning will be shown when an affected item is added to your basket.
Nothing in these delivery terms affects your statutory rights.